Published complaints and resolution updates for Finam Forex.
I requested a withdrawal and it stayed in a pending/processing status longer than the timeline I expected. I’m not claiming anything improper—just that the status updates were unclear and I had to follow up more than once. What I would like: a clearer estimated processing time, and a notification when the request is approved versus actually sent. If extra verification is needed, it would help to list the exact document requirements in the withdrawal screen.
Awaiting broker reply
I requested a withdrawal and it stayed in ‘processing’ for longer than the timeframe I usually see with other brokers. Nobody accused me of anything, but I did get repeated requests to confirm the same details I had already provided, which added more days. I’m not saying the money won’t arrive, but the lack of clear status updates and a single owner for the case was frustrating. I’d like a clearer SLA and one point of contact until it’s completed.
Awaiting broker reply
