Published complaints and resolution updates for Fxprimus.
I’m a retail trader in Hyderabad and I requested a withdrawal after closing a week of trades. The request was accepted in the client portal, but it stayed in “processing” for several business days with no clear timeline shown. I contacted support and provided the usual details, and I was told it was under review / being handled, but I didn’t get a concrete ETA. I’m not saying the funds are missing—just that the delay and lack of proactive updates was stressful. I’d like clearer communication and a predictable timeframe for withdrawals, especially for smaller amounts.
Awaiting broker reply
