Published complaints and resolution updates for Intertrader.
I’m Youssef from Ajman and I’ve been trading small FX positions mostly around the London session. My deposit went through without any drama, but my first withdrawal has been frustrating. The request has stayed in a processing status for several business days with no clear ETA inside the portal. I contacted support to ask if there was any missing step (documents, bank confirmation, etc.). The replies were polite but generic, basically saying it’s with the payments team and to wait. I’m not saying anyone is doing something wrong, but the lack of a specific timeline makes it hard to manage my cash flow. What would improve this a lot: a simple status timeline (received → checks → queued → sent) and a clear estimate of when the funds are released. If the delay is due to additional verification, I’d rather be told exactly what’s needed instead of guessing.
Awaiting broker reply
I requested a withdrawal from my Standard account and the status stayed on “processing” for several business days. There wasn’t a clear estimated completion time shown, and I had to contact support more than once just to confirm whether any additional verification was needed. I’m not saying the withdrawal was refused, but the delay and lack of proactive updates created a lot of uncertainty. I’d like a clearer timeline in the portal and an automatic email/SMS update whenever a withdrawal needs extra checks.
Awaiting broker reply
