Published complaints and resolution updates for Landprime.
I submitted a withdrawal and it stayed in “processing” status longer than the timeframe I was told in chat. I contacted support more than once; replies were polite but mostly template-like and didn’t explain what was actually pending (verification, bank processing, internal checks, etc.). I’m not saying the money is gone—just that the delay and lack of a definite ETA is stressful and makes it hard to manage my trading capital.
Awaiting broker reply
I requested a partial withdrawal after closing my trades. The portal showed the request as “processing” for several business days with no estimated completion time. I completed identity verification and provided the requested documents, but the updates were minimal and support responses were mostly templated. I’m not saying the money is missing—just that the delay and lack of specific status updates made it difficult to manage my trading capital. I’d like clearer communication (expected timeline, which step it’s on, and confirmation when it’s sent to the payment provider/bank).
Awaiting broker reply
I’m Sanjay in Delhi. I requested a withdrawal and it stayed in “pending” status longer than I expected based on the timelines shown in the client portal. I understand weekends and verification checks can add delays, but the status didn’t change for several business days and I had to contact support twice to get an update. I’m not saying the money is missing—just that the process felt slow and communication could be more proactive (for example, an email explaining what step it’s on).
Awaiting broker reply
I’m Sara from Dubai and I opened an account to test the platform with a small deposit. Trading itself was fine, but my first withdrawal took longer than what I saw in the dashboard timeline. I submitted the withdrawal request, then got asked to re-upload KYC documents (same passport page + proof of address) and provide a short source-of-funds note. I complied the same day, but the withdrawal stayed in a 'processing' state for several business days without clear updates. Support did reply and they were polite, but the answers felt generic ("it’s with the payments team"). I’m not claiming anything improper happened—just that the communication and expected processing time should be clearer, especially for first-time withdrawals. I eventually received confirmation that it was approved, but the delay made it hard to plan my trading balance.
Awaiting broker reply
I requested a withdrawal and it stayed in “processing” status longer than the timeframe I expected based on the portal messaging. Support replied politely but mostly repeated that it’s under review and asked me to re-confirm my bank details (which were already saved). I’m not saying anything is wrong, but the lack of a clear ETA is frustrating when it’s my own funds. I’d like a more transparent timeline and proactive updates.
Awaiting broker reply
