Published complaints and resolution updates for Saxo Markets.
I’m Omar from Al Ain (UAE). I requested a withdrawal from my trading account and it stayed in a "processing" status longer than the timeframe I’m used to with other platforms. I understand there can be compliance checks, but the updates were not clear and I had to follow up more than once to get a meaningful answer. What I’d like improved: a clearer ETA inside the app/portal, a simple checklist of any documents needed before requesting withdrawals, and proactive notifications if the withdrawal is paused for review. I eventually got a response from support, but the lack of transparency during the wait was the frustrating part.
Awaiting broker reply
I requested a withdrawal and it stayed in “processing” longer than I expected. I received prompts to confirm/verify information again even though my profile was already verified. I understand compliance checks, but the repeated back-and-forth made it feel like the request was stuck in a loop. I’m not saying the money is missing—just that the timeline wasn’t clear and the status updates were not very informative. I’d like a more accurate ETA and a single point of contact who can confirm what exactly is still needed to release the withdrawal.
Awaiting broker reply
