Published complaints and resolution updates for ThinkMarkets.
My withdrawal on ThinkMarkets has been pending longer than the timeline shown on their site. I submitted bank details and ID but status has not changed for several days.
Awaiting broker reply
I requested a withdrawal and received an update saying it was approved, but the funds didn’t arrive within the timeframe I was expecting. I understand processing can take time, but the status messages in the portal weren’t very clear and I had to follow up more than once. Support did respond and asked me to confirm the payment method details again, which I did immediately. After that, there was still a waiting period with no proactive update. I’m not saying the money is lost, but the delay and unclear communication made me uncomfortable and I want clearer timelines for future withdrawals.
Awaiting broker reply
I requested a withdrawal after closing my positions and the request stayed in ‘pending’ status longer than I expected based on the timeline shown in the portal. I contacted support and they replied that it was under routine review and asked me to confirm my payment method details again. I don’t mind checks, but I’d prefer clearer updates and proactive messaging so I’m not guessing what’s happening. The funds eventually arrived, but the delay made planning harder.
Awaiting broker reply
