Published complaints and resolution updates for Acy.
Main Arjun (Mumbai). 26 March ko maine $480 withdrawal request kiya (bank transfer). Aaj 5+ business days ho gaye, bas ‘processing’ show ho raha hai. Chat support se 2 baar baat ki—same reply ki 24-48 hours wait karo, but proper reference ya ETA nahi diya. Deposit UPI se fast hota hai, but withdrawal me timeline consistent nahi mil rahi.
Awaiting broker reply
Rahul (New Delhi). Withdrawal request dalte hi additional KYC maanga—bank statement + address proof again, even though account pehle verify tha. Maine 2 din ke andar docs submit kiye, but uske baad bhi payout delay hua. Clear checklist pehle dena chahiye tha, withdrawal time pe surprise verification se trust issue hota hai.
Awaiting broker reply
Sneha from Chennai. During US CPI release, my XAUUSD orders had noticeable slippage and spreads widened sharply. I understand volatility, but the fills were much worse than expected and I couldn’t manage risk properly. I want clarity on execution policy during news and whether any protections exist for retail traders.
Awaiting broker reply
Priya from Kochi. I requested a $300 withdrawal to my bank account on 9 April. It’s been 6 business days and I still don’t have the funds. Support replies but only says it’s under processing. Please share a proper timeline and transaction reference so I can track it with my bank.
Awaiting broker reply
