Published complaints and resolution updates for Aj Bell.
Sneha from Chennai. During a major US news release, my XAU/USD trade got filled with significant slippage compared to the displayed price and the spread widened suddenly. This wasn’t a one-off—happened twice in the last month. I understand volatility, but the execution quality felt poor and there was no clear explanation from support. Requesting a review of the order execution for that time window.
Awaiting broker reply
Priya from Kochi. I attempted a debit card deposit of $300 equivalent; it failed on the page but the amount stayed blocked by my bank. It took 2 days to reverse and AJ Bell support only replied after almost 24 hours with a generic note. I trade XAU/USD and EUR/USD and needed margin urgently. Better coordination and quicker confirmation is required during payment issues.
Awaiting broker reply
Rahul (New Delhi). Standard account. Withdrawal $650 equivalent bank transfer pe dala, aur bola ‘additional verification required’. PAN + address proof already uploaded the. Ab dobara same cheezein maang rahe hain, and processing ruk gaya. Main USD/JPY aur EUR/USD trade karta hoon. Please ek baar verify karke payout release karo, repeated KYC se trust issue hota hai.
Awaiting broker reply
Arjun (Mumbai). Maine AJ Bell pe bank transfer withdrawal request dala tha $500 equivalent ka. Pehle bola 2-3 working days, par ab 6th working day chal raha hai aur dashboard me bas ‘processing’ aa raha. Email + chat dono pe same generic reply milta hai. Please clear timeline do aur transaction reference share karo. Main mostly EUR/USD trade karta hoon, deposit UPI (PhonePe) se instant hota hai, but withdrawal me delay unacceptable hai.
Awaiting broker reply
