Published complaints and resolution updates for Albilad.
Main Arjun, Mumbai. Albilad pe Standard account. 20 May ko maine ₹27,000 withdrawal request dala (bank transfer to HDFC). Status bas “processing” dikhata raha. 3rd working day ke baad WhatsApp/chat pe follow up kiya toh same reply मिला—“finance team checking”. Aaj 7th day ho gaya, abhi tak amount credit nahi aaya aur koi clear timeline nahi mil rahi. KYC already approved hai aur pehle chota withdrawal 2 din mein aaya tha. Please isko priority pe clear karo aur exact reason/ETA do.
Awaiting broker reply
Rahul, New Delhi. Albilad Standard account. Maine USD/JPY position 3 nights hold ki thi (lots small). Statement mein swap charges kaafi high show hua, jo app mein expected estimate se match nahi kar raha. Support ko ticket raise kiya, but sirf generic explanation diya—no exact calculation, rate, ya daily breakdown. I just want proper swap calculation details for those dates so I can reconcile. Please provide transparent swap rate history and exact computation for my trades.
Awaiting broker reply
Priya here from Kochi. I requested a withdrawal on 8 April (₹44,500 to my Federal Bank account). The request was put on hold asking for address proof again, even though my account was verified earlier. I submitted the documents the same day, but after 48 hours I got another email asking for a clearer copy. This back-and-forth stretched the process and my withdrawal finally arrived only after 6 working days. The support team was polite but I didn’t get a firm timeline. Please improve the verification workflow so withdrawals don’t get stuck repeatedly for the same documents.
Awaiting broker reply
