Published complaints and resolution updates for Capex.
I requested a withdrawal and it stayed in a “processing” state longer than I expected. There was no clear ETA shown in the app, so I had to reach out to support to confirm whether any additional verification was needed. Support responded, but the explanation was generic and didn’t clarify the exact step causing the delay. I’m not saying the withdrawal won’t arrive, but the communication and tracking could be much better for something as important as payouts.
Awaiting broker reply
I requested a withdrawal after closing a few trades, and the request stayed in ‘processing’ longer than I expected. I’m not saying the money is missing, but the communication and progress updates were not clear. I had to message support more than once to get a basic timeframe, and each time the answer was very general. For UI/testing purposes: the status history didn’t show useful milestones (like ‘documents verified’, ‘payment sent’, etc.), so I couldn’t tell whether anything was actually happening. I’d like more transparent tracking and a realistic ETA shown in the dashboard.
Awaiting broker reply
I’m Nikhil Iyer from Bengaluru. I requested a withdrawal after a small profitable run and the request has been sitting in “processing” longer than the timeline I saw in the dashboard. I understand weekends and bank-side delays happen, but I expected at least a clear status update. What bothered me wasn’t just the wait, but the lack of proactive communication. I had to follow up more than once to confirm whether any extra verification documents were needed and whether the request had actually been queued. I’m not claiming the money is lost—just that the withdrawal flow feels unclear and slow. A simple ETA, clearer step-by-step status (received → verified → approved → sent), and one consistent support reply thread would help a lot.
Awaiting broker reply
Rahul (New Delhi). Capex ne mera withdrawal hold kar diya bolke ki verification incomplete hai, jabki maine PAN + address proof already upload kiya tha account open karte time. Ab phir se bank statement + selfie verification maang rahe hain, aur tab tak withdrawal release nahi. Main EURUSD/XAUUSD trade karta hoon aur funds freeze hone se problem ho rahi hai. Verification ek baar mein clear karo, aur pending withdrawal jaldi release karo.
Awaiting broker reply
Arjun (Mumbai). Maine Capex se ₹22,000 withdraw request kiya tha (bank transfer) 6 working days pehle. Pehle 2 din ‘processing’ dikha, phir KYC re-confirm mail aaya—maine same day PAN + bank statement submit kar diya. Abhi tak credit nahi aaya aur chat pe bas ‘team is checking’ bolte hain. Trading side theek hai but withdrawal mein itna delay frustrating hai. Clear ETA do ya transaction reverse karo.
Awaiting broker reply
I requested a withdrawal and it stayed in “processing” longer than the timeframe I’m used to. I’m not accusing anyone of anything, but the lack of a clear ETA was stressful. I contacted support twice; they responded and asked me to confirm some details, but I still had to wait. I’d like clearer status updates and a more predictable payout timeline.
Awaiting broker reply
