Published complaints and resolution updates for IntroFX.
I requested a withdrawal and it stayed in “processing” longer than what I expected based on the portal’s timeline. I’m not saying it won’t arrive, but the lack of clear status updates is frustrating. I contacted support and got a generic reply asking me to wait, without a concrete ETA. I’d like more transparent tracking (even a simple queue position or expected completion window) so I can plan my cash flow.
Awaiting broker reply
I requested a withdrawal after closing my trades and the status stayed as pending for several days. I understand checks can happen, but I didn’t get a clear timeline or what specific step was remaining. Support asked me to wait and then repeated the same message when I followed up. I’m not accusing anyone of wrongdoing—I just want a clearer process and an accurate ETA for when the funds will be released.
Awaiting broker reply
