Published complaints and resolution updates for Libertex.
I requested a withdrawal of 500 USD on Libertex and it stayed in a ‘processing’ status beyond the timeframe shown in the app. I’m not saying the money is missing, but the lack of clear updates was frustrating. I had to message support twice to understand whether it was a verification step, a bank processing issue, or an internal queue. For UI purposes: I’d like a clearer timeline, status milestones (submitted/approved/sent), and a reference number I can share with support.
Awaiting broker reply
I requested a withdrawal and it stayed in a pending/processing state longer than the estimate shown in the app. Support responded and asked for an additional confirmation step, which I completed, but the overall timeline still felt slow. I eventually received the funds, but the lack of clear in-app updates made it stressful and hard to plan my trading budget.
Awaiting broker reply
I’m Khalid Al Mansoori from Abu Dhabi and I’ve had a frustrating withdrawal experience. I requested a withdrawal and the status changed from “processing” to “on hold” and then back to “processing” without a clear explanation. I understand checks can happen, but the lack of a straightforward timeline made it difficult to plan. Support replied politely but mostly with generic updates, and I had to follow up more than once to get a real answer. I’m not saying the money is gone—just that the delay and unclear communication were not acceptable for something as basic as a withdrawal. I’d like clearer steps, an estimated completion time, and a confirmation once it’s actually sent.
Awaiting broker reply
