Published complaints and resolution updates for Startrader.
I requested a withdrawal from my Standard account and it stayed in pending status longer than the timeframe I expected based on the website/typical industry standards. I provided the requested verification documents and the ticket responses were courteous, but mostly generic ("we’re checking with the payments team"). I’m not claiming anything improper—just that the process felt slow and lacked clear status updates. I’d like more transparent milestones (received, reviewed, approved, sent) and an estimated completion time.
Awaiting broker reply
