Clean platform and stable execution, but payout timing could be clearer

I’m Priya from Delhi and I’ve been using Capitalindex for about 6 months on a Standard account. The platform feels tidy and fast, and placing orders during London session has been smooth for my style (mostly EURUSD/GBPUSD scalps). Spreads are generally fine for majors, and I didn’t notice any weird re-quotes on market orders. Deposit through card/online banking was straightforward and credited quickly. My only hesitation is that withdrawal updates were not very transparent—my money did arrive, but the status messages in the portal didn’t change for a while, which made me second-guess if something was stuck. Support was polite and gave a clear checklist (KYC, bank details matching, etc.), but I still think the estimated timelines should be shown more clearly inside the dashboard. Overall, it’s a good experience and I’m continuing, but I’d rate it higher if the withdrawal tracking and communication were more proactive.

Experience

6 months

Country

India

Account type

Standard

Deposit experience

4/5

Withdrawal experience

3/5

Support rating

4/5