Smooth onboarding and stable platform, but fees could be clearer

Name: Smooth onboarding and stable platform, but fees could be clearer
Item: Mashreq Securities
Rating: 4
Author: Neha Gupta

I’m Neha Gupta from Delhi and I’ve been trading mostly major FX pairs and a little gold. Opening the account was straightforward and the KYC checks felt standard. The platform has been stable for me during London and early US sessions, with no major freezes. Deposits were credited quickly and the overall experience feels professional. My only issue is that the fee/charge breakdown wasn’t always obvious inside the app/portal, so I had to double-check statements to understand the final costs. Support was polite and replied within a day when I asked about account settings. Overall, I’m satisfied and I’d keep using it, but I’d like more transparent, itemized fee info before placing trades.

Experience: 6 months
Country: India
Account type: Standard
Deposit experience: 5/5
Withdrawal experience: 4/5
Support rating: 4/5

More reviews of Mashreq Securities

Sanjay SharmaUnverified

6 months

Smooth onboarding and stable platform, but charges could be clearer

I’m Sanjay from Chennai and I’ve been using Mashreq Securities for about 6 months mainly for FX majors and a few CFDs. Account opening and KYC were straightforward and the trading platform has been stable for me during normal market hours. Order execution feels consistent on market orders, and I like that the statements and reports are easy to download. What I’d like improved is the fee/charge visibility. I ran into small surprises around conversion/processing costs when moving funds between currency balances, and it took some digging to understand where it was coming from. Nothing alarming, just not as transparent as it could be. Support was polite and eventually clarified it, but I’d prefer a single clear fee page with examples. Overall, I’m comfortable continuing, especially for basic trading and keeping things simple.

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Fatima KhanUnverified

6 months

Smooth onboarding and reliable execution for my swing trades

I opened a Standard account from Abu Dhabi and the onboarding process felt straightforward, with clear emails and a checklist that made it hard to miss anything. I mostly trade major FX pairs as swing positions, and order placement/execution has been stable for my style. Deposits were credited without drama and the transaction history is easy to reconcile with my bank notifications. Withdrawals worked, but the timing wasn’t always consistent—one request landed quickly while another took a bit longer than I expected, even though it still arrived. Support has been polite and practical. I didn’t get copy‑paste answers, and when I asked about fees and cut-off times they explained it in a way that actually matched what I later saw in my account. Overall I’m satisfied, with a small note that payout timelines could be more predictable.

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Mariam Al MarzouqiVerified TraderUnverified

6 months

Solid execution for my longer-term trades, app could be smoother

I’m Mariam from Abu Dhabi and I’ve been using Mashreq Securities mainly for straightforward buy-and-hold positions plus a few swing trades. Order placement feels reliable and I haven’t had any scary surprises with fills, which matters to me more than flashy features. Funding was quick the times I added money, but the overall app experience still feels a bit “banking-first” rather than “trading-first” (a couple extra taps to find what I need, and charts feel basic compared to dedicated platforms). Support was polite and professional when I asked about account documents and trading limits, although responses weren’t instant. Overall, it’s a dependable option if you value stability and don’t need advanced tools.

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Kavya PatelUnverified

6 months

Stable execution, but the onboarding took a few extra steps

I’m Kavya from Pune and I’ve been using Mashreq Securities for about 6 months mainly for INR-funded trading decisions around major FX news (I keep position sizes modest and focus on clean entries). Overall the platform felt stable during normal market hours and I didn’t see random disconnections, which is a big plus for me. Deposit was straightforward once my bank details were verified, but the initial onboarding/KYC felt a bit back-and-forth. Nothing alarming—just more steps than I expected, and it stretched the start date of my trading plan. Spreads/fees were generally predictable for the instruments I use, and order placement was reliable. Support was polite and professional when I asked about account limits and statement downloads, though responses were not always immediate. My only consistent nitpick is that some account/accounting screens feel a bit “formal” and not very trader-friendly (too many clicks to find the exact report I want). Still, for stability and overall experience, I’d rate it positively.

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Smooth onboarding and stable platform, but fees could be clearer