Solid execution, but the portal could be smoother

Name: Solid execution, but the portal could be smoother
Item: Infinox
Rating: 4
Author: Ahmed Hassan

I’m Ahmed from Dubai and I’ve been trading mostly EUR/USD and XAU/USD with Infinox on a Standard account. Overall the execution has been reliable for my style (mostly intraday, a few swings), and I haven’t had random disconnects during active sessions. Spreads were generally acceptable, but around major news releases they widened more than I expected, so I avoid placing fresh orders right at the spike. Deposits reached the account without drama and the confirmation emails were clear. Withdrawals worked, but the processing time felt a bit inconsistent—one payout was quick and another took longer than I planned for, even though it eventually arrived. Support was polite and followed up, but I had to repeat the ticket number once when the conversation shifted between agents. If they improve the client area navigation and make withdrawal timelines more predictable, I’d rate it higher. For day-to-day trading, it’s been a decent experience.

Experience: 6 months
Country: United Arab Emirates
Account type: Standard
Deposit experience: 4/5
Withdrawal experience: 3/5
Support rating: 4/5

More reviews of Infinox

Mariam Al-RashidUnverified

6 months

Room for improvement at Infinox

Platform is functional but the education section could be better. Had one delayed withdrawal that was resolved after follow-up with support.

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Sanjay GuptaUnverified

6 months

Solid execution for my intraday trades, minor withdrawal friction

I’m Sanjay Gupta from Pune and I’ve been using Infinox mainly for EUR/USD and XAU/USD intraday setups. Execution has been consistent on my side (fills feel quick and I don’t see weird spikes on the chart during normal sessions). Spreads are competitive most of the time, and the platform experience is straightforward. My only real gripe is withdrawals: they eventually land, but the process felt a bit more “ticket-and-wait” than I expected. It wasn’t a disaster, just slower than the deposits and not as transparent while it was pending. Support was polite and followed up, but I had to nudge them once to get a clear status update. Overall, good broker for trading, with room to improve the payout workflow communication.

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Ananya IyerUnverified

6 months

Smooth execution and fair spreads, but onboarding took a bit

I’m Ananya from Bangalore and I’ve been trading mostly EURUSD and XAUUSD on a Standard account for about 6 months. Execution has felt consistent during normal liquidity and the spreads are generally where I expect them to be for my style (intraday, 5–30 min holds). The platform connection has been stable and I haven’t had random disconnects on my side. The only reason I’m not giving 5 stars is the account setup/KYC phase took longer than I anticipated, with a couple of back-and-forth emails to clarify documents. Once that was done, deposits reflected quickly and I was able to start trading the same day. Withdrawals have worked, but one of my withdrawals took an extra business day compared to the fastest one, so I’d call it good but not perfect. Support is polite and answers clearly, though sometimes I had to follow up once to get a status update. Overall: a solid broker experience for day-to-day trading, with minor friction during onboarding and occasional slower withdrawal processing.

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Neha IyerUnverified

6 months

Smooth execution on MT5, just a few small friction points

I’m Neha from Mumbai and I’ve been trading mainly EURUSD and XAUUSD with Infinox for the last 6 months on a Standard account. Overall the platform experience has been solid—orders usually fill quickly and I haven’t had any platform freezes during busy London/NY overlap. Deposits were straightforward for me and the funds reflected in a reasonable time. Withdrawals did arrive, but one of my requests took longer than expected because of an extra verification step, which wasn’t clearly mentioned upfront in the dashboard. Support was polite and followed up, but I had to nudge once to get a clear timeline. Spreads feel competitive most of the time, and the account view/reporting is clean enough for day-to-day tracking. I’d rate it 4/5 because the trading side is strong, but the funding/withdrawal communication could be tighter.

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Solid execution, but the portal could be smoother