Okay for trading majors, but support replies are slow during withdrawal

From Mumbai, using Cgscimb Standard account for about 8 months. Deposited via UPI (PhonePe) on a Friday evening, amount credited within 30-40 minutes, so no issues there. I trade mainly USD/INR and EUR/USD. Spreads on EUR/USD are manageable, but USD/INR sometimes feels wider than expected during Indian market open. Platform stability is mostly fine, but I did face one instance where charts lagged during a volatile session. Withdrawal experience is average. My first withdrawal to bank (HDFC) took 3 working days. Second one took 5 working days and I had to follow up twice on email. They did process it eventually, but communication could be better. Overall not bad, not great.

Experience

8 months

Country

India

Account type

Standard

Deposit experience

4/5

Withdrawal experience

3/5

Support rating

3/5