Execution theek, customer support thoda slow

Name: Execution theek, customer support thoda slow
Item: Derayah
Rating: 3
Author: Karan Malhotra

Karan, Gurugram se. Derayah Standard account pe 6 months ka experience hai. Main mostly USD/JPY aur EUR/USD trade karta hoon. Normal market mein fills ok milte hain, but high volatility (Fed day) pe slippage aur spread widening dikha. Deposit: maine bank transfer (SBI NEFT) kiya tha, same day credit. Withdrawal: ek baar 3 working days, ek baar 5 working days. Koi issue nahi hua but status updates clear nahi the. Support ka response aata hai but late—kabhi-kabhi 24 hours+ lag jata hai. Agar urgent query ho to frustrating ho sakta hai. Overall 3 stars: workable, but improvements needed in communication.

Experience: 6 months
Country: India
Account type: Standard
Deposit experience: 4/5
Withdrawal experience: 3/5
Support rating: 3/5

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Ananya GuptaVerified Review

5 months

Mixed experience: trading smooth, but documentation process irritating

Gurugram se hoon. Derayah Standard account 5 months use kiya. Deposit via debit card, instant. Trading mostly EUR/USD aur USD/CHF. Platform stable, no major downtime. Problem KYC mein hua—bank statement clear hone ke baad bhi 2 baar “not readable” bol ke reject kiya. Withdrawal ek baar 3 working days mein aaya, so okay. Support polite but repetitive questions puchte rahe, same documents dubara maange. Overall average.

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Ishaan GuptaUnverified

9 months

Not bad, but needs faster payouts and clearer communication

I’m from Lucknow and have used Derayah for about 9 months (Standard account). Deposits through Axis Bank netbanking were smooth and credited within the same day. I trade EUR/USD, AUD/USD and gold occasionally. On normal days, order placement is fine. During high volatility, spreads widen and I’ve seen minor slippage on XAU/USD. Withdrawals are average: my first payout was received in 2 working days, but the second one took 5 working days. It did reach my bank account, but the process felt slower than expected and there wasn’t much proactive communication. Support: they respond, but you need to follow up if you want a concrete timeline. Overall, it’s a middle-of-the-road experience.

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Sneha IyerVerified Review

6 months

Deposit fast, withdrawals thode inconsistent

Chennai se hoon. Derayah Standard account 6 months use kiya. Deposit maine bank transfer (NEFT) se kiya tha, same day reflect ho gaya. Trading: EUR/USD, AUD/USD aur thoda XAU/USD. App stable lagi, charting ok. Lekin volatility mein spread widen hota hai, especially US session. Withdrawal experience mixed: ek baar 2 working days, ek baar 5 working days lag gaye. Support se call back ka promise mila but actual mein email reply hi aaya. Overall manageable but improvement needed.

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Vikram SinghUnverified

4 months

Works, but fees/spreads feel a bit heavy sometimes

Vikram from Jaipur. Using Derayah around 4 months. I trade mostly GBP/JPY and EUR/GBP. The account opening and KYC were straightforward and my first deposit via bank transfer (HDFC) reflected within a few hours. My issue is the trading costs during active hours—GBP/JPY spread can widen quite a bit during early Asia, and that impacts entries. Execution is okay but not the tightest. Withdrawals: received in 3–4 working days to my bank account. Not blocked, just not fast. Support is average; they respond in a day, but for urgent trade-related queries it’s slow. For casual trading it’s fine, but if you are cost-sensitive you’ll feel it.

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Execution theek, customer support thoda slow