Stable execution and clean reporting, app could be smoother

I’m Zainab from Dubai and I’ve been trading with this broker for around 6 months on a Standard account. Overall the experience has been consistent: orders go through without surprises and the statements/reporting are easy for me to reconcile at month-end. Spreads and pricing felt reasonable for my style (mostly majors, some gold), and I haven’t had random platform disconnects during the sessions I trade. Where it loses a star for me is the day-to-day usability: the client portal feels a bit “corporate” and slow, and some settings take more clicks than they should (especially around account documents and confirmations). Support was polite and professional when I asked about a fee line item, but the first response was a bit generic and I had to follow up to get a clearer explanation. Deposits have been straightforward. I haven’t had a major withdrawal issue, but one payout took longer than I expected compared to other apps I’ve used, so I’m keeping the withdrawal rating slightly lower until I see more consistency.

Experience

6 months

Country

United Arab Emirates

Account type

Standard

Deposit experience

4/5

Withdrawal experience

3/5

Support rating

4/5