Decent execution, but the fees and conditions need to be clearer

Name: Decent execution, but the fees and conditions need to be clearer
Item: Fxgiants
Rating: 3
Author: Youssef Al-Farsi

I’m Youssef from Dubai and I used FXGiants on a Standard account for about 6 months, mainly trading EURUSD and XAUUSD during London/NY overlap. Platform stability was generally fine and most market orders filled without drama, but I noticed spreads could widen more than I expected around high-impact news, which made my risk/reward less predictable. Deposits were straightforward on my side and credited the same day. Withdrawals did arrive, but the timeline felt inconsistent—sometimes quick, sometimes requiring an extra confirmation step that wasn’t clearly explained upfront. Support was polite and responded within a day, but I often got template-style answers when asking about specific spread/commission scenarios. Overall it’s usable for regular discretionary trading, but I’d like more transparency on trading conditions and more consistent withdrawal processing times.

Experience: 6 months
Country: United Arab Emirates
Account type: Standard
Deposit experience: 4/5
Withdrawal experience: 3/5
Support rating: 3/5

More reviews of Fxgiants

Omar NasserVerified Review

6 months

Decent execution, but the portal feels dated

I’m Omar from Sharjah and I’ve been using FXGiants mainly for EURUSD and gold on MT4. Execution has been mostly fine during normal market hours and spreads are acceptable for my style (short swing trades, not heavy scalping). The part that needs improvement is the client area—uploading documents and finding statements feels clunky, and I had to click around more than necessary to get basic account info. Deposits went through without issues, but withdrawals were a bit inconsistent: one came quickly and another took longer than I expected with no clear status updates in the portal. Support replied politely and eventually clarified the steps, but it wasn’t proactive. Overall, it’s usable and I can trade without major problems, but the back-office experience and transparency on processing times could be better.

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Mariam Al-RashidVerified Review

6 months

Decent execution, but the portal feels dated

I’m Mariam based in Dubai and I’ve been trading FX and gold mostly around the London/NY overlap. Overall the fills were acceptable on market orders and I didn’t notice anything “weird” with price spikes beyond what you’d expect during big news. The part that slowed me down was the back-office side: the client area feels a bit clunky on mobile and I had to double-check where to find statements and swap details. Account setup was straightforward and I was able to get trading quickly. Spreads were fine on majors during normal hours, but on XAUUSD and around high-impact releases they widened more than I’m comfortable with, so I reduced my size and avoided holding through announcements. Support was polite and followed up, but answers sometimes sounded scripted and I needed a second message to get a clear step-by-step. I’d keep it as a secondary account for certain pairs, but not my main one unless the portal and transparency around costs improve.

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Priya NairVerified TraderUnverified

6 months

Decent execution, but the portal feels clunky on mobile

I’m Priya Nair from Delhi and I’ve been trading major FX pairs mostly during the London/NY overlap. My overall experience has been mixed. On the trading side, order placement is generally smooth and I haven’t faced frequent disconnects. Spreads on majors felt acceptable for my style (I’m not a heavy scalper), and I liked that the platform history and reporting were detailed enough for my weekly review. Where it loses points is the account portal and small operational frictions. On my phone, the dashboard sometimes takes extra steps to find basic things like funding status and statement downloads. Also, fee/processing details could be presented more clearly before you confirm a deposit or withdrawal. Support was polite and did respond, but I still had to follow up once to get a straight answer about cut-off times and how long a request stays “pending.” Not a disaster, but it doesn’t feel as streamlined as it could. Overall: usable for regular trading, but I’d like a cleaner client area and clearer funding timelines.

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Ananya GuptaUnverified

6 months

Mostly smooth trading, but the extras need polish

I’m Ananya from Chennai and I’ve been using FXGiants for regular EUR/USD and gold trades. Execution has been solid for my style (short intraday holds), and spreads are generally acceptable on normal sessions. The platform connection stayed stable for me even during higher volatility, which is the main reason I’m still here. Deposits were straightforward from my side and the balance reflected quickly. Withdrawals did arrive, but not always as fast as the timeline I expected—one payout took longer than my earlier one and I had to follow up once. Support is polite and they do respond, but I had to repeat my question in a couple of emails to get a clear step-by-step answer. Overall it’s a decent experience and I’d rate it higher if the withdrawal turnaround and communication were more consistent.

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Decent execution, but the fees and conditions need to be clearer