Clean platform, steady fills, but withdrawals felt a bit slow

Name: Clean platform, steady fills, but withdrawals felt a bit slow
Item: Rakutensec
Rating: 4
Author: Arjun Kumar

I’m Arjun from Hyderabad and I’ve been using Rakutensec for a few months for mainly EUR/USD and USD/JPY. The platform feels clean and stable and I haven’t faced random disconnections during active sessions. Order placement is straightforward and I generally get the price I expect, even around moderate news. What I liked most is that the overall experience feels organized—statements are easy to find and I can track my positions without hunting through menus. Spreads are fine for my style (I’m not a high-frequency scalper), and I didn’t notice any weird behavior with stops. My only pain point was withdrawals: nothing dramatic, but the processing took longer than I expected and I had to check status more than once. Support did reply and clarified the steps, so it got resolved, but it could be smoother. Overall, I’m satisfied and would rate it a solid 4/5 for a calm, no-nonsense trading experience.

Experience: 6 months
Country: India
Account type: Standard
Deposit experience: 4/5
Withdrawal experience: 3/5
Support rating: 4/5

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Mariam Al NuaimiUnverified

6 months

Clean execution and simple funding, but the app could be smoother

I’m Mariam from Abu Dhabi and I’ve been using Rakuten Securities mostly for EUR/USD and USD/JPY swing trades. Account opening was straightforward and the platform feels stable during normal market hours. Spreads are generally fine for my style, and I like that the order tickets are clear (I don’t have to click through too many screens to set SL/TP). Deposits via bank transfer went through without surprises, but the mobile experience sometimes feels a bit heavy—charts load slower than I expect and switching between timeframes can lag. Support answered my questions about margin requirements politely, though the response was not immediate. Overall it’s a solid broker for my use case, but I’d rate it higher if the mobile performance and response times were more consistent.

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Hessa Al MansooriUnverified

6 months

Reliable execution, but the platform takes time to get used to

I’m Hessa from Abu Dhabi and I’ve been using Rakutensec for about 6 months. Overall it feels stable and “serious” compared with some app-first brokers. Execution on major FX pairs has been consistent for me and I haven’t had any random disconnects during London/NY overlap. The downside is the interface/workflow. Finding some settings (like order defaults and alerts) took more clicks than I expected, and the platform feels built for experienced users rather than someone who wants everything simplified. Spreads are generally fine on majors, but I wouldn’t call them the absolute tightest during fast news. Deposits were straightforward using my card/bank option and the funds showed up without drama. Withdrawals did arrive, but not as fast as some other brokers I tried—still within a reasonable window. Support was polite and accurate when I asked about swap charges and trading hours, just not “instant” on the first reply. I’m keeping the account because the trading side is dependable, and I can live with the UI learning curve.

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Arjun ReddyVerified TraderUnverified

6 months

Clean execution, but the portal feels a bit dated

I’m Arjun from Delhi and I’ve been trading major FX pairs on a Standard account for the last 6 months. Overall the execution has been consistent for my style (mostly intraday, some news avoidance), and I like that the pricing and contract details are laid out clearly. Deposits were straightforward on my end and credited without surprises. Withdrawals did go through, but not as fast as I expected—one request took longer than my usual experience with other brokers, and the status updates in the portal weren’t very informative. Support was polite and actually read my question, but I had to follow up once to get a complete answer about document verification and withdrawal timeline. If they modernize the client area and improve tracking/notifications for withdrawals, it would be close to a 5-star experience for me.

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Priya GuptaUnverified

6 months

Steady platform and clean execution, but funding flow feels a bit rigid

I’m Priya from Delhi and I’ve been using Rakutensec for about 6 months mainly for major FX pairs during the London session. The platform has been stable for me with no random disconnects, and order execution feels consistent on normal market conditions. Spreads are generally fine on the majors, and I like that the account area looks organized and not cluttered. My main drawback is the deposit/withdrawal workflow. Deposits are straightforward, but the overall funding options and steps feel a bit rigid compared to brokers that offer more local payment flexibility. Withdrawals did arrive, but the status updates in the portal could be clearer so I’m not guessing whether it’s still being processed or already sent. Support has been polite and helpful when I asked about account verification and trading hours, though I did wait longer than I expected for one follow-up email. Overall I’m comfortable continuing, but I’d like to see faster, more transparent updates around payments.

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Clean platform, steady fills, but withdrawals felt a bit slow